sor777 Account & Payment FAQ

Users of sor777 ask a range of questions about account setup, KYC verification, deposit and withdrawal methods, game categories, and how to contact support. These questions often come up during registration, when submitting payment details, or when managing account preferences.

This page answers the most common questions our support team receives. It covers account registration and password recovery, payment routes via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and explains how our KYC and withdrawal-review process works.

If your question is not covered here, our customer support team is available during business hours via live chat or email. Response times vary by region and inquiry type; a typical support request receives an answer within 24 hours of submission. For questions about terms, jurisdiction eligibility, or data privacy, please consult our legal notice and terms of service pages first.

Account and registration

We require a government-issued photo ID (passport, national ID card, or driver's license) and proof of address dated within the last three months. Proof of address can be a utility bill, bank statement, or rental agreement. In Jakarta, Surabaya, Bandung, Medan, and Semarang, we also accept local residence certificates. Submit clear, legible copies via your account settings under "Verification". Our team reviews submissions within 24 to 48 hours. If your document is rejected, we will notify you via email with the reason and allow you to resubmit.

On the login page, click "Forgot password?" and enter your registered email address. We will send you a password-reset link within minutes. Click the link in the email, then enter a new password. Your new password must be at least 8 characters and include uppercase, lowercase, and numeric characters. If you do not receive an email within subject to verification, check your spam folder or contact support. Password resets expire after 24 hours; if your link has expired, request a new one from the login page.

To request account and data deletion, contact our customer support team via live chat or email. Provide your account username and registered email address. We will ask you to confirm your identity and explain the reason for deletion. Once confirmed, we begin the deletion process, which takes up to 30 days. During this period, your account remains active but inaccessible; you cannot log in or withdraw funds. After 30 days, your account and associated personal data are permanently deleted, except where we are required to retain records for legal or tax purposes.

Our support team is available Monday through Friday, 09:00 to 18:00 (Jakarta time). We offer live chat within your account dashboard, email support at [email protected], and WhatsApp for urgent inquiries. Live chat responses typically arrive within subject to verification during business hours. Email inquiries receive replies within 24 hours. We provide multilingual support in Indonesian and English. For account security issues or withdrawal disputes, email is preferred so we can verify your identity safely.

Payments and transactions

Deposit minimums and maximums vary by payment method. DANA, e-wallet, mobile banking, and local payment support deposits from our welcome offer to our welcome offer per transaction. Bank transfers via online payment, e-wallet, mobile banking, and local payment allow deposits from our welcome offer to our welcome offer. online payment and e-wallet both support our welcome offer to our welcome offer. There are no limits on the number of deposits per day, but individual transactions above our welcome offer may require additional verification. Check the payment method details in your account to confirm the exact range for your chosen option.

Withdrawal requests are reviewed within 1 to 4 business hours after submission. Once approved, funds are transferred to your bank account or e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment) within 1 to 2 hours. However, processing times depend on your bank or payment provider; some banks, particularly during peak hours or on public holidays such as Idul Fitri or Idul Adha, may take longer. Withdrawals submitted after 17:00 Jakarta time are queued for review the next business day. If your withdrawal has not appeared after 24 hours, contact support with your transaction ID.

online payment, e-wallet, mobile banking, and local payment are the fastest deposit methods; funds arrive instantly in most cases. online payment deposits usually complete within subject to verification. Bank transfers via e-wallet, mobile banking, local payment, and online payment may take subject to verification to 2 hours depending on your bank's processing time. e-wallet deposits typically complete within subject to verification. If your deposit is delayed, check your payment app or bank account to confirm the transaction was sent successfully. If funds were deducted but not received, contact your bank or payment provider's customer service with your transaction reference.

Yes. You can add and link up to five payment methods to your sor777 account. This includes any combination of mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank accounts (online payment, e-wallet, mobile banking, local payment). Each method must be verified with its own one-time confirmation code sent to your registered phone number or email. Once verified, you can switch between payment methods for deposits and withdrawals at any time. To add a new method, go to Account > Payment Methods and follow the on-screen steps. Remove unused methods by clicking "Delete" next to each entry.

Game rules and support

We offer four main game categories. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, each with daily and weekly tournament schedules. Live-dealer tables feature blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Sports markets cover football (Liga 1, Piala AFF, Champions League, Premier League), MotoGP, and badminton. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile competitions. Each category has its own odds, payout structure, and rules. Review the game guide within each category before placing a bet or spin.

Bonus terms vary by offer type. Deposit bonuses typically require you to deposit a minimum amount and meet a playthrough requirement (for example, playing through your deposit plus bonus amount three to five times) before you can withdraw the bonus funds. Turnover requirements differ by game category; slots often count at non-specific info, while live-dealer and sports bets may count at non-specific info or less. Bonuses expire after 14 to 30 days if not claimed or used. Check the "Active Promotions" section in your account for current bonus details, including exact playthrough requirements and expiration dates. Contact support if you have questions about a specific offer.

Slot tournaments are scheduled daily and weekly events where players accumulate points by spinning eligible games. Tournaments are ranked by player scores, not by prize pools. Daily tournaments run from 00:00 to 23:59 Jakarta time, and weekly tournaments run from Monday 00:00 to Sunday 23:59. Your tournament position is based on points earned during the event period. Tournament results are final once the event closes; we do not carry over points to the next event. Check the Tournaments tab in the Slots category to see current events, leaderboards, and event schedules. Each tournament has different eligible games listed before entry.

If a match is postponed and rescheduled within 48 hours, your bet remains active for the new match date and time. If the match is rescheduled beyond 48 hours or cancelled entirely, unsettled bets are void and stakes are returned. Match postponements are common during Liga 1 and Piala AFF seasons due to weather or scheduling conflicts. We update match status in real time on the sports betting page. If you believe a match status has changed, refresh your page or contact support for confirmation. Your bet history shows the final settlement status for all matches.

Security and account care

Yes. We use 256-bit SSL encryption for all data transmitted between your device and our servers. Payment information is tokenized and stored securely; we do not retain full card or bank details. Your account is protected by two-factor authentication (2FA) via email or SMS. We recommend enabling 2FA under Account > Security Settings. All transactions are logged and monitored for fraud. If you notice unauthorised activity, change your password immediately and contact support. We comply with data protection regulations and do not share your personal information with third parties except where necessary for payment processing or legal compliance.

If you suspect your account has been compromised, take these steps immediately. First, change your password from a different device. Second, enable two-factor authentication (2FA) in your Account > Security Settings if not already active. Third, review your transaction history for unauthorised bets or withdrawals. If you find suspicious activity, contact our support team via email at [email protected] and include your account username and the details of the unauthorised transactions. Do not attempt to log in repeatedly if you are locked out; contact support instead. We will review your case and restore your account if fraudulent activity is confirmed.
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